See Phones and devices for information about new phones.See Wireless device warranty for information about warranty and repair.See the Troubleshooting section of your phone's user manual or visit the manufacturer's website.For audio or sound problems, try to figure out if the problem is only on regular phone calls, speaker phone, or Bluetooth accessories this will help you identify the specific problem.It may help to include the brand and model of your phone in your search terms.Search for more information about the specific problem you're having.See Updating and upgrading your wireless device.Update the software on your phone if an update or new version is available.If your phone still doesn't work, try these things:.For more information, see your phone's user manual or visit the manufacturer's website.Restart methods for BlackBerry powered by Android smartphones ().For iPhone and BlackBerry instructions, see:.
For phones with a removable battery, remove the battery, put it back in, and press the power button.For most phones, turn the phone off, wait 10 seconds, then turn it on again.See Using airplane mode on your wireless device.Try turning airplane mode (or flight mode) on and off.First, search the Internet for possible solutions.Īny type of problem, such as not getting email, apps won't open, delayed text messages, can't make phone calls, can't use Internet, audio/sound problems, dropped calls, and more. If your phone is wet, don't try turning it on. See Wireless device warranty and repair for information about manufacturer's warranty, additional coverage, and service options. See Reporting a lost or stolen phone for phone numbers and tips.
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